// LEGAL
SHIPPING POLICY
Dispatch Times
Orders placed before 2:00 PM (Monday–Friday, excluding public holidays) are dispatched same day. Orders placed after 2:00 PM or on weekends/bank holidays are dispatched the next working day.
Shipping Rates
Free tracked shipping on all orders over £150. A flat-rate £9.95 tracked shipping charge applies to orders under £150.
Packaging
All orders are shipped in plain, discreet packaging with no external indication of contents. The return address will show as "Optimal Ltd" only.
Tracking
A tracking number is emailed to you when your order is dispatched. You can also track your order using our Track Order page.
International Shipping
We ship to UK, EU, USA, Canada, and Australia. Additional international destinations may be available on request. Customs duties are the responsibility of the recipient.
Delivery Times
UK: 1–2 working days. EU: 3–5 working days. USA/Canada: 5–10 working days. Australia: 7–14 working days.